PayPal protection is for PayPal purchases and you are not covered if you’ve made a claim with your credit card company. If you continue to browse, we'll use cookies that make our site work, improve performance and customise your experience. We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Just follow these quick … The PayPal Buyer Protection Policy applies to eligible eBay transactions and covers INR (Item Not Received) and SNAD (Significantly Not As Described) claims. For example, the buyer has up to 120 days to file a chargeback, and up to 180 days to file a PayPal dispute. The amount of the refunded payment will be deducted from your PayPal account. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. The item that you purchased has minor scratches and was listed as used condition. If a buyer claims an item is not as described there’s no cover for the seller PayPal has a much-vaunted protection policy. The user agreement for the country where you are registered with PayPal as resident forms part of these terms. We can process 25 currencies from 202 countries and markets and convert them for your convenience. PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered. If PayPal makes a final decision on your problem (including, without limitation, a dispute or a claim) in your favour, PayPal may (but shall not be obliged to) reimburse you for the amount of the payment made through PayPal for the purchase (up to the full price of the purchase and (where applicable) original postage costs). If, through no fault of your own, you do business with a person who is not of legal age, you automatically HAVE NO BUYER OR SELLER PROTECTION POLICY coverage.) Below is a non-exhaustive list of ways of resolving your problem without involving PayPal. PayPal Buyer Protection does not affect your statutory rights against the payment recipient. If you're unable to resolve the dispute, you can escalate it to a claim with PayPal within 20 days of the date the dispute was opened. If the reason is not as described or a seller fault, and it's after 30 days after delivery, then there's no buyer protection for item not as described returns, so you can just call Ebay and have them escalate it and close it in your favor. How Do I File a Buyer Protection Dispute? PayPal's buyer protection is short-lived Mark King When a supplier went bust without delivering the goods, PayPal customer discovered the time had run out on a refund the payment recipient to accept back the item sent to it by the buyer and refund the buyer the full purchase price plus original postage costs. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply.Read Buyer Protection Requirements. This is an extension of the 45 days which it was previously. 0 Kudos Highlighted. You may not receive a recovery for a purchase under PayPal Buyer Protection if you additionally receive a recovery for that purchase directly from the payment recipient or another third party. The final decision will always be communicated in writing (which may be by email). Clean Code - Uncle Bob / Lesson 1 - Duration: 1:48:42. Here are some non-exhaustive examples: The defect in your purchase was correctly described by the payment recipient. A status of “delivered” (or equivalent) and the date of delivery. I have been on both sides of this paypal conundrum many times, and YEs there is a $2000 limit for any single transaction with the buyer protection, and anything beyond that and you have to utilize their escrow service. If you forget your login, you can use your privacy questions to get you back into your account. PayPal will then limit or freeze an account then asking for further documentation. You're not liable for unauthorised purchases made from your account. You may also look to resolve a problem directly with the payment recipient by filing a dispute through the PayPal Resolution Centre. Buy or sell across borders in your currency. A buyer can file a chargeback 120 days or more after making the purchase. 8 What is Significantly Not as Described (SNAD)? If a buyer files a chargeback, any requests opened through eBay Money Back Guarantee for the same transaction are immediately closed. Usually, chargebacks take up to a few weeks to process. If the payment recipient refuses to accept an item sent back to the payment recipient by the buyer at PayPal’s direction), PayPal may award the claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the payment recipient at an address supplied to the buyer by PayPal during the claim process. Kudos / Solution appreciated. About the Book Author. 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