Tell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal. You probably had to solve many problems daily at work. Experienced Enterprise Management Trainee has recently relocated and is seeking a similar position with Enterprise in the New Parkland area. Advice from a Management Trainee Abby is a Management Trainee at Enterprise in a neighborhood rental location. What is your current occupation? What do you know about the possible kinds of feedback you will be receiving? Showing you have compassion and empathy for customers is always an excellent way to answer the question. Join us as a Management Trainee, put in the effort, and growth, development and promotion opportunities will be yours for the taking. What did you do to make that experience unforgettable for him? “Do you know what the current needs in the company/department are, where my skills and experience can help?". How did the company benefit from your decisions? One methodology for diffusing a difficult situation is called “the triple A” approach: If it is a customer, it would add that extra touch if you added another "A" to your approach by Asking for the customer's contact information so you can update them of any progress on their issue. Do they have any specific standards and policies? Presumably, you are interested to grow professionally. We zijn er voor u tijdens COVID-19 NIEUW! Distance, Sort Order Tell me about a time when you've resolved a problem for a frustrated customer top question. Financials: what is the salary range that makes you feel comfortable and respect yourself? APlacing the customer on hold for too long, BPaying close attention to the customer’s complaint in an attempt to solve their problem, CAsking the customer to repeat their complaint many times, EDirecting the customer to your website instead of resolving the issue yourself. Enterprise Holdings Management Trainee in the United States makes about $52,066 per year. Are you high on emotional intelligence? Ascending Are you ready for tough projects or for being asked to do something that isn’t quite on your job description, or for having to stay at work till late instead of another team member? They say great leaders aren't born, they're made. This list does not include technical or factual questions. 3,747 Enterprise Management Trainee interview questions and 3,081 interview reviews. They are also looking for your ambitions to fit the career path opportunities related to the position you are applying for. We'll give you real responsibility from your first day, empowering you to get valuable, real-world experience. How would you handle a customer with difficult behavior? Learn about Enterprise Holdings culture, salaries, benefits, work-life balance, management, job security, and more. It may be a client, manager, or coworker. Moving from university to a full time job is a big step but with Enterprise’s management programme you are able to start straight away in a business environment with a lot of responsibility. It is generally NOT a good idea to say something like: “Oh, I cannot imagine what happens to me tomorrow, let alone in 5 years”. Look back on your experience. Think of the company's standards and ideals and connect those with your skills and qualifications. 3,598 Enterprise reviews. How did you handle the situation? Talk through your problem-solving process and show how you can think on your feet. But more importantly, they want to see your resiliency and determination. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment. They say great leaders aren't born, they're made. 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